Shipping & Returns

SHIPPING POLICY

UK 


FREE UK delivery will be applied to all orders over £50. 


All orders up to 20 candles will be shipped within 1-3 working days after an order is placed.

All standard deliveries will be sent Royal Mail 2nd class and can take up to 3 business days.

 

For larger orders please contact us directly at info@eriskaycandles.com

PROMOTIONAL CODES

Unless otherwise stated Promotional codes may be applied to all orders.

 

INTERNATIONAL 


Delivery by suitable carrier. Charges may vary according to country/state

*Please note that any customs or taxes are the responsibility of the buyer

Return & Exchange Policy

 

We take every care to ensure you are satisfied with your purchase and will replace or refund products damaged during delivery.  Please send photographic proof of damage to info@eriskaycandles.com within 48 hours of delivery. We sadly cannot refund or replace candles that have been used. 

 

Should you not be satisfied with your purchase and need to return an item or request a refund, please email info@eriskaycandles.com within 14 days of delivery.

 

You are welcome to exchange your product within 30 days of purchase. Buyers are responsible for all returned shipping costs.

If you have any further questions please contact us using the email address above or via the details in the contact us page.  For further information, please refer to our Terms and Conditions